PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE.
All users of this site agree that access and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.
Purchasing items under false pretenses is illegal. **You must be of legal age, 18 or older, to purchase all items available on this website. Smoker’s Heaven does not tolerate credit card fraud or identity theft. Smoker’s Heaven will use all resources necessary to locate and press criminal charges against individuals guilty of fraud.
LIMITATION OF LIABILITY
Smoker’s Heaven shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Smoker’s Heavenhas been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
We accept the following methods of payment: Visa/MasterCard/AMX/PayPal. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed upon order check out and customers will receive an invoice via email.
ORDER ACCEPTANCE POLICY
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell.Smoker’s Heaven reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.
These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether Smoker’s Heaven signs them or not. We reserve the right to make changes to this site and these Conditions at any time.
We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.
Our secure servers protect your information using advanced encryption techniques and firewall technology.
To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the Smoker’s Heaven site.
When entering any of our contests or prize drawings, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email.
Smoker’s Heaven shall automatically charge and withhold the applicable sales tax
In the event a product is listed at an incorrect price due to typographical error or error in pricing information,Smoker’s Heaven shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Smoker’s Heaven have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Smoker’s Heaven shall immediately issue a credit to your credit card account in the amount of the incorrect price.
All orders will be prepared to ship within 72 hours of your order confirmation.
All US orders are shipped via USPS or FedEx. Once shipped, your order can take up to 5-10 mailing days to arrive to you depending on your location.
Shipments may not be completed during weekends or national holidays.
Smoker’s Heaven does not assume any responsibility for lost packages, damaged packages, or stolen packages.
**NOTE: Smoker’s Heaven does not have control over shipment carrier delivery methods. Shipping, product, and service pricing for over the phone orders may vary.
This site and the materials and products on this site are provided “as is” and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Smoker’s Heaven disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Smoker’s Heaven does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Smoker’s Heaven does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.
USE OF SITE
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including aSmoker’s Heaven or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.
ALL SALES ARE FINAL. Smoker’s Heaven does not accept any returns or exchanges on product unless defective. E-liquids (juices) are NOT eligible for return or exchange. An item with a cosmetic default is not considered defective. If product is defective and you require a return or exchange please contact us via email: Nina@SmokersHeaven.com or phone:714-224-6831 and speak with a Smoker’s HeavenSales Representative directly. Any return or exchange requests must be made within 14 days of order delivery confirmation. Smoker’s Heaven reserves the right to deny any return/exchange requests