Our Culture and Values


"A statement of the beliefs or aims that guide our companies actions."

Our values define who we are. They are the fundamental beliefs of our organization. They guide our actions and behavior. They influence the way we work with each other – and the way we serve our members and engage with our communities.

Every day, each one of us makes choices and decisions that directly affect the way we experience each other and the way our Members, partners and wider communities experience us. Our values give us confidence that we are using the same principles to help us make key decisions throughout our organization.

As we grow as a company, it has become more and more important to define the core values from which we develop our culture, our brand, and our business strategies. These are our core values that we live by:

  1. 1. Deliver Remarkable Service Each Time, Everytime
  2. 2. Embrace and Drive Change
  3. 3. Deliver Value Through Efficiency
  4. 4. Always Be Truthful and Communicate Often
  5. 5. Build Strong Relationships With Partners
  6. 6. Do More With Less
  7. 7. Be Passionate and Determined
  8. 8. Don't Forget to Have Some Fun!

Our credo is an important way in which we are building our shared culture, founded on our strong commitment to our values.