Our Quick & Easy Return Process

Need to Return an Item to SmokersHeaven.com?

At Smokers Heaven, we make returns or exchanges quick & easy.

  1. 1. If you need to return or exhange a product for any reason, please call us at (714) 224-6831 to request an RMA (Return Merchandise Authorization) Number.
  2. Or
    Write Us
    Jot us a note and we’ll get back to you as quickly as possible.
  3. 2. Ship the product to the address:
  4. SMOKERS HEAVEN
  5. ATTN: RETURN & EXCHANGE DEPARTMENT
  6. 2789 TROY CT. SUITE 101-2
  7. CORONA, CA 92883.
  8. 3. Once the product is received and inspected, we will contact you to confirm the return or exchange.

FAQ:

  • What products are eligible for return at SmokersHeaven.com?
  • Smokers Heaven has a 365 days Hassle Free Return policy. You can return any unopened, unused products in its original package for up to 1 year from the date of purchasing.
  • What if I receive a defectived product?
  • You must notified us within 7 days after delivery date for any defective products to qualify for an exchange of the SAME product.
  • What products are not eligible for return or exchange?
  • Any products that contain tobacco are not eligible for exchange or refund such as cigar wraps, cigars, swisher sweets, blunts, e-liquids, shisha, etc.

    Batteries are not eligible for exchange or refund.