Concierge Services

Available Exclusively to Prime & Priority One Membership

At Smokers Heaven, we understand that all of our members have different needs. Therefore, we offered Concierge Service to all Prime & Priority One Members. But what is our Concierge Service offers? For starter, You can:

  • Speak with expert level technicians
  • Enjoy easy-to-understand answers to your set-up and product use questions
  • Source any related products that are not available at
  • Get troubleshooting assistance
  • Receive assistance on any purchasing concerns
  • Obtain warranty information and assistance
  • English and Spanish speaking agents available
  • All calls are quickly answered and handled in the U.S.